Directive to Noida authority for setting up of public grievance centers at different locations has been given by the new Chairman of Noida, Greater Noida and Yamuna Expressway authorities. These centers will enable the residents for lodging their complaints and get addressed on their grievances, and this will also eliminate the need to visit the Noida Authority office at Sector-6.
Chairman, Pravir Kumar said while reviewing Noida’s online public redressal system in the authority office that the complaint can be lodged from computer or mobile by a tech-savvy person but help is required for those belong to villages and rural areas. That is why he has sought to decentralise the public grievances redressal system and to provide the facilities even at small city kiosks.
A resident of Noida can register his/her complaint by visiting: http://www.noidaforcitizens.com/
An online citizen charter (e-governance) across all departments was started in August 2014 by the authority to provide 152 services. The authority planned to execute the works like the execution of lease deed, transfer of plots, renting permission, transfer memorandum and mortgage approval, issuance of no dues certificate, transfer and surrender of flats/house, etc. through online portals.
So, in any failed case, where online complain could not be registered, one had to go all the way from his place to Sector-6 office in Noida.
As per Chairman’s instruction, the regular review to understand the nature of complaints received from residents is mandatory for the staff to serve better. His idea is to make the policies guided on the basis of the nature of complaints received at call centers. The primary requirement is to deliver services by the online system. The officials who have a lethargic attitude in public dealing will have more accountability after this, said Mr Kumar.
According to Kumar, complaints related to choked sewage, water logging, faulty drainage and sanitation will be solved in a time bound manner through online public redressal system. Decentralisation and spreading of public facilities are the aim of new grievance redressal cells with better accountability and transparency.
The move to set up new grievance redressal centers will not only benefit the residents of its nearby localities but will also save the time of the residents who have to visit Sector 6 administrative block. People residing in different sectors can also locate the administrative facilities and services at www.noidaforcitizens.com
For example, people residing in Sector 32 Noida, where one of the largest project of Delhi NCR- Wave City Center is located, can use the below information for assistance and services.